RM
Remember M
1 reviews | Active since Jun 2015
10 Jun 2015, 08:23
Poor Quality of Goods
I recently bought a black Jersey from Truworths from the DH Department. The jersey cost me R500.<br> However after wearing the jersey just twice it had already developed fluff or pills which makes the jersey seem very cheap ,this is very very disappointing from Truworths.So after spending so much money thinking I'm investing in good quality that will last me, I cant wear the jersey anymore. I feel I have wasted my money.
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Truworths's replyOfficial
15 Jun 2015, 14:31Hello Hlekib,
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented. Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you were informed of this policy and agreed to return the mentioned garment to our store mentioned in your post.
We are pleased to hear that you were you are satisfied with the service received and hope to see you in our stores again soon. Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented. Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you were informed of this policy and agreed to return the mentioned garment to our store mentioned in your post.
We are pleased to hear that you were you are satisfied with the service received and hope to see you in our stores again soon. Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn
Truworths's reply15 Jun 2015, 14:31
Official
Hello Hlekib,
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented. Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you were informed of this policy and agreed to return the mentioned garment to our store mentioned in your post.
We are pleased to hear that you were you are satisfied with the service received and hope to see you in our stores again soon. Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented. Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you were informed of this policy and agreed to return the mentioned garment to our store mentioned in your post.
We are pleased to hear that you were you are satisfied with the service received and hope to see you in our stores again soon. Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn