NT
Nina T
1 reviews | Active since Apr 2015
14 Apr 2015, 18:41
Poor quality goods
I purchased a fine knitted top from Truworths on 4 April 2015. It is a magenta colour and was really happy with it. I wore it for one day but the colour transferred to my skin, badly. I didn't realise this when I changed for bed. When I woke up in the morning my white bedding had been stained with this magenta colour. Two days later this colour is still transferring to my clothes. This one product has destroyed six items of mine and the colour cannot be washed out, even whilst using Vanish. This is really poor quality control and I have never had this happen before (even if the label warns of possible transfer, which this item does not have). This product should be removed from the stores.
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Truworths's replyOfficial
16 Apr 2015, 15:21Hello ninati,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We believe that you have been contacted by one of our consultants and arrangements have been made for you to return the garment to your closest Truworths store for the item to be sent to our Quality assurance department for further assessment.
We trust that you will be able to return to the store at your earliest convenience in order for us to further attend to this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We believe that you have been contacted by one of our consultants and arrangements have been made for you to return the garment to your closest Truworths store for the item to be sent to our Quality assurance department for further assessment.
We trust that you will be able to return to the store at your earliest convenience in order for us to further attend to this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
Truworths's reply16 Apr 2015, 15:21
Official
Hello ninati,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We believe that you have been contacted by one of our consultants and arrangements have been made for you to return the garment to your closest Truworths store for the item to be sent to our Quality assurance department for further assessment.
We trust that you will be able to return to the store at your earliest convenience in order for us to further attend to this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. We believe that you have been contacted by one of our consultants and arrangements have been made for you to return the garment to your closest Truworths store for the item to be sent to our Quality assurance department for further assessment.
We trust that you will be able to return to the store at your earliest convenience in order for us to further attend to this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn