Poor quality clothes

Item: Truworths
Rating: 1
Author: Vumani M

The quality of material for clothes we bought last week is terrible. It already has fluff around the neck like it was worn for 3 years already!! And the store is too expensive for such poor clothing items.

Helpful (0)

Replies (2)

Truworths's replyOfficial

26 Aug 2021, 09:13

Thank you for your post.

We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.

Kind regards,

Truworths Online Team

Truworths's reply26 Aug 2021, 09:13

Official

Thank you for your post.

We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.

Kind regards,

Truworths Online Team

Truworths's replyOfficial

27 Aug 2021, 16:17

At Truworths, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.

We can confirm that our store management team has been in contact with you to submit the garments at the Grahams Town branch for assessment.

Please go to the store at your earliest convenience for further assistance regarding your complaint.

Thank you.

Truworths's reply27 Aug 2021, 16:17

Official