TM
Tinyiko M
1 reviews | Active since Oct 2013
15 Aug 2015, 17:50
Poor Quality and Service
I bought a white jacket at truworths on the 8th and decided to wear it on the 9th, which was a Sunday. The quality of that jacket was just poor, in a few hours it already looked as if I have had the jacket for months now and I sleep with it as well. I spoke to a friend of mine who has the same jacket and the same problem, so its not just me nor my jacket. I decided to lay a complaint with truworths because I spent so much money for a jacket that cant be reused. I got an automated reply which said I will be attended to within two days. its been a week now, nothing has happened. I want to know what steps I should take.
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Truworths's replyOfficial
19 Aug 2015, 15:07Hello Given9,
At Truworths, we aim to provide our customers with high quality fashionable merchandise that meets and exceeds the high standards that we set.
Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Following our telephonic conversation, we confirm that you have agreed to take the garment to your nearest Truworths store for our Store Manager to assess the garment.
We are also concerned to hear that you did not receive a response to your email and will forward a copy of our response to you shortly.
We thank you for your patronage and sincerely apologise for any inconvenience caused. We trust that we will be able to adequately resolve this matter following your visit to our store.
Should you in the interim have any further comments or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we aim to provide our customers with high quality fashionable merchandise that meets and exceeds the high standards that we set.
Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Following our telephonic conversation, we confirm that you have agreed to take the garment to your nearest Truworths store for our Store Manager to assess the garment.
We are also concerned to hear that you did not receive a response to your email and will forward a copy of our response to you shortly.
We thank you for your patronage and sincerely apologise for any inconvenience caused. We trust that we will be able to adequately resolve this matter following your visit to our store.
Should you in the interim have any further comments or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply19 Aug 2015, 15:07
Official
Hello Given9,
At Truworths, we aim to provide our customers with high quality fashionable merchandise that meets and exceeds the high standards that we set.
Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Following our telephonic conversation, we confirm that you have agreed to take the garment to your nearest Truworths store for our Store Manager to assess the garment.
We are also concerned to hear that you did not receive a response to your email and will forward a copy of our response to you shortly.
We thank you for your patronage and sincerely apologise for any inconvenience caused. We trust that we will be able to adequately resolve this matter following your visit to our store.
Should you in the interim have any further comments or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we aim to provide our customers with high quality fashionable merchandise that meets and exceeds the high standards that we set.
Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Following our telephonic conversation, we confirm that you have agreed to take the garment to your nearest Truworths store for our Store Manager to assess the garment.
We are also concerned to hear that you did not receive a response to your email and will forward a copy of our response to you shortly.
We thank you for your patronage and sincerely apologise for any inconvenience caused. We trust that we will be able to adequately resolve this matter following your visit to our store.
Should you in the interim have any further comments or concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn