NC
Nadine C
1 reviews | Active since Aug 2011
17 Mar 2015, 16:06
Poor Quality
Hi Hi, I purchased a DH shirt from Truworths sometime last year and I think I possibly wore it 10 times since I purchased it. yesterday when getting dressed the shirt ripped and not because it was caught by something, I think it's due to poor quality! Can I take it back? I paid R550 for it and I expect better quality.
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Truworths's replyOfficial
20 Mar 2015, 15:37Hello nchetty1,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realise that quality issues might occasionally arise and our Returns and Exchange Policy makes provision for such situations. We will gladly return or exchange an item provided that the garment is returned within six months from the date of purchase, you are in possession of the proof of purchase and all other requirements of this policy are met.
We trust that you will be able to return to the store in question at your earliest convenience in order for the manager to assess the item.
Best regards,
Charmaine
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realise that quality issues might occasionally arise and our Returns and Exchange Policy makes provision for such situations. We will gladly return or exchange an item provided that the garment is returned within six months from the date of purchase, you are in possession of the proof of purchase and all other requirements of this policy are met.
We trust that you will be able to return to the store in question at your earliest convenience in order for the manager to assess the item.
Best regards,
Charmaine
Best regards,
Truworths's reply20 Mar 2015, 15:37
Official
Hello nchetty1,
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realise that quality issues might occasionally arise and our Returns and Exchange Policy makes provision for such situations. We will gladly return or exchange an item provided that the garment is returned within six months from the date of purchase, you are in possession of the proof of purchase and all other requirements of this policy are met.
We trust that you will be able to return to the store in question at your earliest convenience in order for the manager to assess the item.
Best regards,
Charmaine
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious customers. Stringent quality tests are conducted on all merchandise destined for our stores.
We realise that quality issues might occasionally arise and our Returns and Exchange Policy makes provision for such situations. We will gladly return or exchange an item provided that the garment is returned within six months from the date of purchase, you are in possession of the proof of purchase and all other requirements of this policy are met.
We trust that you will be able to return to the store in question at your earliest convenience in order for the manager to assess the item.
Best regards,
Charmaine
Best regards,