POOR QUALITY
I understand that your company policy does not accept returns on underwear but this does not mean I have to waste my money with this poor quality underwears, Look at your prices we buy thinking it's top quality but out of 3 two of them are getting damaged, who should I face without being told hygiene this and that ?
Thank you for your post.
At Truworths, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
We have a very strict Returns Policy with regards to the purchase of underwear and we do not accept any returns once the goods have left the store. This policy is noted on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za.
However, when merchandise presents with a potential quality issue, it may be returned within a six months from the date of purchase, provided that the valid proof of purchase is presented.
We acknowledge your frustration in this regard, however confirm that as you are no longer in possession of the proof of purchase, and uncertain of the exact date the underwear were bought, we will not be able to assist you in this regard.
We understand that you may not be pleased with the feedback, however hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post.
At Truworths, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
We have a very strict Returns Policy with regards to the purchase of underwear and we do not accept any returns once the goods have left the store. This policy is noted on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za.
However, when merchandise presents with a potential quality issue, it may be returned within a six months from the date of purchase, provided that the valid proof of purchase is presented.
We acknowledge your frustration in this regard, however confirm that as you are no longer in possession of the proof of purchase, and uncertain of the exact date the underwear were bought, we will not be able to assist you in this regard.
We understand that you may not be pleased with the feedback, however hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,