Poor poor service I received today .

I would love to share and express the level of of poor service I got at the Truworths at Key West Mall after paying for my Lay Buy that I had with them . It happened that one of the Items is small and I returned it for something else or refund .I had to wait for an hour trying to get helped and I was told to produce the bank statement when I asked who will pay for the statement they said it is me and I asked for management and it seemed like one was on lunch or something and I had to leave because my lunch was finished already . I have never felt like a trash they way I did today struggling just to get help for one item after I have been buying there almost the rest of my life . I wouldn’t encourage anyone to go there if they want great service and good experience.