1 reviews | Active since May 2018
Poor Poor service at Truworths Canal Wal****! :(
WOW!!! what a poor customer service at Truworths Canal Walk from the lady in the cosmetic department, immediately left the store and went to shop for my perfume at Foschini.
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with the level of service received at the mentioned store.
We wish to apologise sincerely for the manner in which you were attended to on the day of your visit to this store, and for the upset and inconvenience resulting from it. Please be advised that we have further escalated this matter for the attention of the relevant Area Manager, in order to ensure that this remains an isolated occurrence.
We are pleased to confirm that one of our Customer Service consultants were able to contact you in order to discuss your concerns raised, and are pleased that you accepted the apology.
We trust that this response has adequately addressed your concerns and hope that we have restored your faith in our company.
Kind regards,
Truworths Online Team
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with the level of service received at the mentioned store.
We wish to apologise sincerely for the manner in which you were attended to on the day of your visit to this store, and for the upset and inconvenience resulting from it. Please be advised that we have further escalated this matter for the attention of the relevant Area Manager, in order to ensure that this remains an isolated occurrence.
We are pleased to confirm that one of our Customer Service consultants were able to contact you in order to discuss your concerns raised, and are pleased that you accepted the apology.
We trust that this response has adequately addressed your concerns and hope that we have restored your faith in our company.
Kind regards,
Truworths Online Team