1 reviews | Active since Sept 2017
Poor management of accounts
I received 3 calls on the same day to agree on settlements terms for owing R40 for a purchase 6 weeks ago. In addition R2 was added to my bill. What happened to 6 months interest free or even a response to my emailed complaint?
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard, but delivery of this message failed as the email address appears to be incorrect. We await your soonest response in order to further investigate and address this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard, but delivery of this message failed as the email address appears to be incorrect. We await your soonest response in order to further investigate and address this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team