MD
Mahle D
1 reviews | Active since Sept 2013
08 Feb 2015, 19:02
poor management
Today I went to Truworths Eloff Street and bought a top on which the tag was written R110.00 (25% off sale price} but when I got to the till I was told that the top is actually R150.00 as the \special"for R110.00 is now over. Well my question is"
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Truworths's replyOfficial
11 Feb 2015, 09:26Hello MissBeeBee,
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Best regards,
Truworths's reply11 Feb 2015, 09:26
Official
Hello MissBeeBee,
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Best regards,