1 reviews | Active since Jul 2011
POOR FASHION DELIVERY SERVICE
I requested the Truworths fashion delivery service of 2 x shirts to be delivered to my home address. Due the urgency of the requested items I agreed to the payment of the additional delivery charged individually for these items. I was advised that the delivery turnaround time would be approximately 4 working days. I was also advised that I would receive an SMS prior to delivery. The date of the purchase on my receipt is 19/04/2015. I waited for 2 weeks and received no comms from the store. I returned to the store 5 times to cancel this request as the event that I requested these items for had long passed. I was assured by the store manager, who was so confident that the purchase will not be delivered signed my receipt and confirmed that the shirts were no longer in stock, and will not be delivered. Today, a month to the date of initial purchase both shirts have been delivered. Still no SMS or phonecall received from anyone at Truworths. Please could I receive some positive feedback from anyone at Truworths as the lack of communication from the store is costing me time and money!
Thank you for your post.
At Truworths, service excellence is of utmost importance to us. We always strive to provide our customers with an effortless in store and virtual shopping experience and we are therefore concerned to hear about your experience.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our letter does not contain any personal or private information.
We have investigated this matter and found that the orders placed on 19 April 2015 could not be processed due a problem on the Truworths account. This was communicated to the account holder.
We sincerely apologise for the fact that your request to cancel the two orders were not attended to and we have brought this to the attention of the Area Manager of the store in question.
Following our email and telephonic conversation we are pleased to confirm that we that were able to adequately attend to your concerns.
We further wish to apologise for your experience with our fashion delivery service and will make every effort to ensure that this remains an isolated incident.
Kind regards,
Lynn
Thank you for your post.
At Truworths, service excellence is of utmost importance to us. We always strive to provide our customers with an effortless in store and virtual shopping experience and we are therefore concerned to hear about your experience.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our letter does not contain any personal or private information.
We have investigated this matter and found that the orders placed on 19 April 2015 could not be processed due a problem on the Truworths account. This was communicated to the account holder.
We sincerely apologise for the fact that your request to cancel the two orders were not attended to and we have brought this to the attention of the Area Manager of the store in question.
Following our email and telephonic conversation we are pleased to confirm that we that were able to adequately attend to your concerns.
We further wish to apologise for your experience with our fashion delivery service and will make every effort to ensure that this remains an isolated incident.
Kind regards,
Lynn