1 reviews | Active since Nov 2016
Poor fashion delivery service
<p>I have placed my order on 25 November 2016. I have not received my order or any feedback thereon. When calling the fashion hotine, they confirmed that the order is ready but they cannot inform me when it will be delivered. They transferred me to the delivery branch. After holding the line for 20 minutes, the call is dropped. I call the hotline again, same response with the exception that the query will be logged and I can expec t a response after 48 working hours. I then requested the the direct line for the delivery service. Again, I held the line for a lengtly period of time but no one answered.</p> <p>This delivery service is in stark contrast to that of Woolworths and Edgars whereby I receive the items even the very next day and am completely informed of the whereabouts of the shipping.</p>
Thank you for your post.
We apologize for the delay in our response and sincerely apologize for the inconvenience and frustration caused.
We acknowledge receipt of your call to our Customer Services Department and can verify that one of our consultants are currently attending to your query.
This being said, we are concerned to read of your experience and can verify that your concerns were raised with the relevant management to investigate and address.
We further commit to remain in contact with you and will keep you updated on the status of your orders.
Yours in service,
Truworths Online Team
Thank you for your post.
We apologize for the delay in our response and sincerely apologize for the inconvenience and frustration caused.
We acknowledge receipt of your call to our Customer Services Department and can verify that one of our consultants are currently attending to your query.
This being said, we are concerned to read of your experience and can verify that your concerns were raised with the relevant management to investigate and address.
We further commit to remain in contact with you and will keep you updated on the status of your orders.
Yours in service,
Truworths Online Team