1 reviews | Active since Jan 2014
Poor exchange Policy
I received a gift from my Mom, which i wanted to exchange for something else, my Mom had lost the receipt, i went into the store at the glen mall to which the manager could not exchange the item for something I wanted without a receipt, keep in mind every other retailer can and does exchange items without a receipt the manager apparently says they can’t pick this purchase up without a receipt so she says was it bought cash or account if account bring the card and we will exchange, a week later I bring my Moms card for them to pick up the transaction and exchange it to get told my Mom needs to be present, keep in mind that this is a exchange not a refund, what a frustrating experience and no customer service given to assist me in getting this item exchanged, I would think twice about shopping here!
Thank you for your post and allowing us the opportunity to attend to your query.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return for the gift recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient with regards to an exchange.
We confirm that this has been communicated to you, and that you have been made aware of the requirements for an exchange on someone else’s account. Further to this we also apologise for any miscommunication, as it was not our intention to cause any unnecessary inconvenience.
We trust that this matter will be acceptably resolved soon. Should you however require any further assistance, please do not hesitate to contact us on *** or via email at ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return for the gift recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient with regards to an exchange.
We confirm that this has been communicated to you, and that you have been made aware of the requirements for an exchange on someone else’s account. Further to this we also apologise for any miscommunication, as it was not our intention to cause any unnecessary inconvenience.
We trust that this matter will be acceptably resolved soon. Should you however require any further assistance, please do not hesitate to contact us on *** or via email at ***.
Kind regards,
Truworths Online Team