POOR EMPLOYEE COMMUNICATION- OFFENSIVE LANGUAGE

As a loyal FEMALE customer, I feel compelled to bring to your attention an unsettling incident that occurred at your Cape Gate store (#546) today at approximately 12:55 PM, Truworths Man.

While at the cashier point, I was subjected to an inappropriate and highly unprofessional conversation between two young male employees. They engaged in a loud discussion, using metaphors involving fire-making and wood as a thinly veiled disguise for ***ual innuendos and remarks about women. Due to my expertise in linguistics, it was clear what they were alluding to, making their behavior all the more egregious.

To compound matters, this conversation occurred in the presence of my 15-year-old daughter and me. Not only was I disrespected as a customer and a woman, but my daughter was also objectified during their exchange. This blatant disregard for respect and professionalism is unacceptable and directly contradicts the values I associate with your brand.

I strongly urge you to review the camera footage from the specified time and date to identify the employees in question. Such behavior requires immediate attention, not only to safeguard your customers but to uphold the reputation of your brand. These employees would benefit from immediate intervention to educate them on professional communication, workplace behavior, and the impact of their words on others.

As a linguist and an educator, I understand the power of language to either build or damage relationships. In this case, their language was deeply offensive and damaging, reflecting poorly on your brand’s commitment to fostering a welcoming and respectful environment.

I request a formal follow-up detailing the actions your management team will take to address this matter and prevent similar incidents in the future. Your response will greatly influence my decision to continue supporting your brand.

Thank you for addressing this matter with the seriousness it deserves. I look forward to your prompt response.