ZM
Zanele M
1 reviews | Active since Aug 2019
26 Aug 2019, 14:49
Poor disgusting customer service even shop manager
Customers service is very poor in lichtenberg truworths and they don't want to exchange the items they make stories. And 14 days will be gone what I must do with small clothing
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Replies (2)
Truworths's replyOfficial
27 Aug 2019, 10:49We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply27 Aug 2019, 10:49
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
28 Aug 2019, 16:23Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that upon your visit to the store you were correctly advised, however, we can confirm that the Store Manager at the relevant store has been in contact with you to provide feedback.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za. And we are unable to override the store’s decision.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to and hope that you understand our stance in this regard.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that upon your visit to the store you were correctly advised, however, we can confirm that the Store Manager at the relevant store has been in contact with you to provide feedback.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za. And we are unable to override the store’s decision.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to and hope that you understand our stance in this regard.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***.
Kind regards,
Truworths Online Team
Truworths's reply28 Aug 2019, 16:23
Official
Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that upon your visit to the store you were correctly advised, however, we can confirm that the Store Manager at the relevant store has been in contact with you to provide feedback.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za. And we are unable to override the store’s decision.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to and hope that you understand our stance in this regard.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that upon your visit to the store you were correctly advised, however, we can confirm that the Store Manager at the relevant store has been in contact with you to provide feedback.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za. And we are unable to override the store’s decision.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to and hope that you understand our stance in this regard.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***.
Kind regards,
Truworths Online Team