1 reviews | Active since Apr 2015
Poor Delivery Service and Poor Customer Service
On the first of May 2015, I ordered a dress from Truworth Store in Eastgate, I requested delivery to be made to Greenstone Mall Truworth. My request was a 7 day Fashion Delivery. After the 7 day period I did not receive a call from Truworth as they had promised to call me and notify me of the delivery, so I went to the Greenstone Mall-Truworth to check if the delivery was made and it was not, I have been there 3 times now and the dress is still not delivered.<br> <br> They keep on telling me that the dress has been found and is with the courier and will be delivered the next day or two, and nothing really happens. Not even a call from them to update me on progress.<br> <br> I regards this as the poorest service I have ever received from truworths stores, if the dress is not available , then the store should be able to say so and not tell me same story every time . I am making an effort on my side to follow up with them and they are not making an effort to keep me up to date.<br> <br> I am very unhappy, unimpressed and irritated, I would like to know what the truth is about my order from Truthworths. It is almost a month now that I have been waiting for the \dress"....<br> <br> Best Regards<br> Sanah """
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
The service described in your post is no more acceptable to us, than it is to you. Therefore, we have conducted an internal enquiry into your concerns raised.
We established that you were incorrectly informed regarding the status of your order by the store mentioned in your post. Further to this, the store where your item was located did not debit your account, thus causing a delay in the delivery of your order. This is totally unacceptable and we have brought this matter to the attention of the relevant management team to address urgently.
Subsequent to your post, we are pleased to confirm that we have been in contact with you in this regard and trust that we have adequately attended to your query.
Should you have any further comments or suggestions, please do not hesitate to contact us, on *** or via email on ***.
Sincere apologies,
Lynn
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
The service described in your post is no more acceptable to us, than it is to you. Therefore, we have conducted an internal enquiry into your concerns raised.
We established that you were incorrectly informed regarding the status of your order by the store mentioned in your post. Further to this, the store where your item was located did not debit your account, thus causing a delay in the delivery of your order. This is totally unacceptable and we have brought this matter to the attention of the relevant management team to address urgently.
Subsequent to your post, we are pleased to confirm that we have been in contact with you in this regard and trust that we have adequately attended to your query.
Should you have any further comments or suggestions, please do not hesitate to contact us, on *** or via email on ***.
Sincere apologies,
Lynn