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MARION P

1 reviews | Active since Sept 2012

09 Nov 2018, 09:37

Poor delivery service

Truworths and their online service is the worst ever.I placed an order om the 27/10/2018, their time period says 3-5 working days so i started counting from the Monday to play it safe. Its 10 days today and I am the one that has to keep on phoning them to ask where my parcel is as they dont have the decency to phone and advise that there is a delay. I then had to change the address on 7/10/2018 due to their delay as no one is home during the day. I had to phone again this morning as the driver was at our home yesterday and was unable to deliver the parcel as no one was home.This morning i had to phone again and ask why it was not deliverd to my work as advised now Truworths is blaming the courier company and the courier company is saying they are not aware in the change of address. I am sick and tired of going from pillar to post with Truworths and RTT. I want my parcel today without the delivery fees I'm being charged!!

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MARION P's update17 Nov 2018, 16:52
Reviewer Update
Correction, i was not contacted with regards to the delay, i had to phone and find out what the delay with my parcel was.No one had the decency to phone or advise.I would probably not have received my parcel if i did not phone again on Tuesday the 13the to ask where my parcel was, seeing that i was promised that i would receive it on Monday. I was just phoned to ask if i received my parcel and was told"apologies for the inconvenience". Worst apology ever, you basically just lost a client.