Poor

Poor service I lost my ID after I pay my account I put my slip inside my ID so that ***** go to Truworths to buy with my account so I go to police station to claim that I lost my ID and I do affidavit to prove that it's not me who buy with my account so they didn't want to help me and I show them my affidavit they didn't want it they said they block it how?and I ask to see signature still they said to me tell us want you want cause we told you we block the account so I tell them that I won't pay the account that was ****** so they said it's up to me,so I need your help please.