Poor customer service they don't deserve a star actually

On Saturday my husband asked me to go settle his account at truworth mall of africa and get a couple of stuff there. When I was about to pay o was told they need proof that my husband gave me authority to use his card. Which is understandable. They gave me the email address to send. Apparently they had trouble receding the doc. So the cashier gave me her personal email address and she got it. You think that would fix the situation. No. It took them an hour to solve their issue. Now what really irks me is their lack of urgency. The cashier got my documents they were happy with them she could have said no proceed with your payment and we will solve the system issue and paper. I waited for over an hour. I had an urgent meeting. All I saw were cashiers walking passed me like the 3000 spent was nothing. Your service is poor and appalling