POOR CUSTOMER SERVICE FROM CALL CENTRE

It takes a lot for me to go to social media to report the absolutely rude call I received from one of your call center agents Siboniso for payments.

The call started off perfectly fine however it took a very bad turn after your call centre agent began to talk over me in relation to payments. He asked me why I had paid short I told him to hold on as I need to close my door before I could even reply to him he stated you need to make payment which I am doing as it was a short payment last month but I resolve it the end of this month he wanted payment done today, tomorrow, then I stated no I will pay it month end. I already have received 2 smses concerning this and now a call. during this call there is loud music playing in the background and I can barely hear this gentle but what frustrated me was his response saying not asking but stating I am going to do a debit order!!! Where do Truworths get the rights to set up a debit order, you ask the customer and do not impose. if you look at my past payments everything is always on time... one month there is a short payment, not a no payment which results in this. This is completely sad !!!!

Solutions for this issue, tell your call centres to drop the music so we can actually have a clear conversation with staff, secondly tell your agents not to demand but rather request to hear the client and make decisive decisions from there. I asked to speak to a team leader or supervisor or manager I was told they cannot come to his phone.

Truworths is a big company do be disgraced by bad representation.

I hope to hear back from Truworths soon!!!