Poor customer service from Bluff Branch.

I hope this message finds you well. I am writing to express my disappointment and frustration regarding a recent experience at your Bluff branch in Durban.

On my visit, I found a dress marked 50% off. However, upon attempting to purchase it, I was informed by an employee named Hayley Myburg that it was a return item not in your system and therefore could not be sold. I understand that errors occur, but I believe this situation could have been handled differently.

Despite my calm explanation that the item should not have been on the floor if it wasn't for sale, Hayley became increasingly rude and dismissive. Her attitude was not only unprofessional but also felt discriminatory, as if she assumed she could speak to me in any manner due to our shared background.

While I regret raising my voice, I felt provoked by her insistence that I "needed to understand" without acknowledging the store's error or offering a proper apology.

I hope you can appreciate my concerns and take the necessary steps to address this issue. I look forward to your response and to seeing improvements in customer service