Poor Customer Service

On the 30th July I bought Baby Girl 2-pack Jogger Pants Style: *** Size: 18/24MONTHS and on the 3rd August I received a cancellation mail from Truworths saying the item is out of stock. On the 4th decided to browse on the Truworths website I find the joggers are in stock and I made a purchase again and even called their customer service spoke to Akhila, and she couldn't assist because she siad she can't view anything on her side. I was puzzled because as an employee of Truworths the website should be available to all staff members. On the 5th I received a cancellation mail of my second purchase and I logged in to the website the item is in stock. So I think Truworths is false advertising items or someone isn't doing their job as per usual. Please can they assist and send me the item because the 50% sale ended already and the item shows that stock is available online. I have screenshots to support my statement.