Poor customer service and rude agents

<p>I'm a truworths account holder I've had the account for about two years, never missed a payment always kept the account in good standing.</p> <p> </p> <p>On my Truworths account I've been paying R1040 a month no problem. Whenever I made a purchase On the account I'd always tell them to make it 6 months revolving. Up until a few months ago when I foresaw I was about to experience financial difficulties hence of the Company I worked for was to reduce our income, In this situation I was forced to make changes to my lifestyle and manage my expenses wisely.</p> <p> </p> <p>So the other month I went to Truworths pay for the account and before I made the R1040 payment, I wanted to consult with the person incharge at the store to try and explain my situation that is to come. Regrettably I did not take the man's name however I did enquire if they can make my account be 12 months revolving now so as to reduce the instalment from R1040 to a lesser amount that way I will be able perfectly manage the account and keep it in good standing.</p> <p> </p> <p>I explained to the man that things are not looking well at where work the income is going to be reduced. The man said sorry No he can't help the Truworth store said they can't help, it's no different from them saying to me "we don't care about that it's not our problem but we need you to pay us our money we don't care how you do it but we need that R1040 a month paid to us"</p> <p> </p> <p>The man told me that only if I purchase something will they be able to put THAT item on 12 months but for the amounts already on the six months I'd have to pay the balance because they can't change it. So eventually as I feared I couldn't keep up with payment and couldn't pay, so the credits division called and I was complaint with consultant because I wanted to make arrangements to pay. I spoke to Thabani Ramaitsebe who with me complaint was absolutely rude, I asked him to relax we gonna do this and I'm not in a good position to speak and if he could hold on for to move so I'd be able to speak to him. The rep**** with he doesn't have time he is very busy there are people waiting for his call for their accounts. He said he was from credit control Pretoria. I couldn't believe this was happening I got so ****ed off angry I dropped the call on him. Firstly the system Truworths is flawed. They should be able to overwrite the system for customer to be able to change at anytime between the 6 and 12 months revolving periods . Make it convenient for customers in my situation.</p> <p> </p> <p>Disgusting service and lack of consideration for customers. Truworths is not a store I'd like to continue with.</p>