Poor customer service

<p>I visited Truworths Tygervalley today, now I almost never go into this store but today I was just out shopping and thought lets give this a try. Walked thru the store didnt see anything I liked but ended up in the jewelery section and I just loved the mens stainless steel range on offer, long story short I decided today I spoil myself and choose 3 chains and because they are locked away I had to get a shop assistant to assist me, now let me tell you there was one in this department which was doing cellphone sales, the other dissapeared and never returned, I tried to get the attention from an assistant in a different department but was told its not her department although there was not a single customer in that section of the store. I didn't realise I am in a department I was under the impression I was in Truworths!! I was not once greeted, acknowledged nothing, after about 20 minutes of waiting I went to the lady who was assisting customer number 2 with a cellphone purchase and asked if there is any one else who can assist she said no as she has the keys to the jewelery cabinets but she will call someone, which she did after another 5 minutes of waiting. Well eventialy 30 minutes later (in total) I was attended to I pointed out what I wanted then I was informed that the store has no jewelery boxes to package my purchses however it will be packed in a "fine jewelery bag" I said no problem but not in my wildest dreams did I picture what was presented to me. In the world I live in presentation is everything, well not for Truworths its not as what I received was probably what I would expect at my local flea market. I always viewed this is a reputable store, with high regard for it's customers and who probably take customer satisfaction very seriously, I have definitely changed my mind and if it wasn't for the fact that I realy liked these items I would've probably walked out of that store before I even was assisted. Its so sad that big retailers no longer pride themselves in outstanding customer service or presentation for that matter. I dont think I would go into another Truworths store again, this experience just left a bad taste in my mouth.</p>