LB
Lucille B
1 reviews | Active since Apr 2014
02 Jan 2016, 12:36
poor customer service
After being on the phone for almost 9 minutes after I explained my query the lady asked me again how can she help me how frustrating is that... I explained to her that my bank account was debited R230 and to my knowledge my instalment is R110 and that they can't just debit my account without informing me my instalment increase that really poor customer service!!! To top it all she kept on placing me on hold without me saying it's fine to do so and then the line cut but she did not even bother to call back this is so frustrating
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Truworths's replyOfficial
05 Jan 2016, 11:52Hello tylab,
Thank you for your post.
We acknowledge your frustration regarding the service received and wish to sincerely apologize for the manner in which you were assisted. We have brought this matter to the attention of our Call Centre Manager to investigate and address with urgency.
We would like to advise you that the monthly installment is calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We can therefore verify that following your purchase on 08 December 2015 your installment increased and this was indicated in your statement issued on 12 December.
We trust that we were able to clarify your concerns in this regard, however should you have any further queries, please contact via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the service received and wish to sincerely apologize for the manner in which you were assisted. We have brought this matter to the attention of our Call Centre Manager to investigate and address with urgency.
We would like to advise you that the monthly installment is calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We can therefore verify that following your purchase on 08 December 2015 your installment increased and this was indicated in your statement issued on 12 December.
We trust that we were able to clarify your concerns in this regard, however should you have any further queries, please contact via email on ***.
Kind regards,
Lynn
Truworths's reply05 Jan 2016, 11:52
Official
Hello tylab,
Thank you for your post.
We acknowledge your frustration regarding the service received and wish to sincerely apologize for the manner in which you were assisted. We have brought this matter to the attention of our Call Centre Manager to investigate and address with urgency.
We would like to advise you that the monthly installment is calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We can therefore verify that following your purchase on 08 December 2015 your installment increased and this was indicated in your statement issued on 12 December.
We trust that we were able to clarify your concerns in this regard, however should you have any further queries, please contact via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the service received and wish to sincerely apologize for the manner in which you were assisted. We have brought this matter to the attention of our Call Centre Manager to investigate and address with urgency.
We would like to advise you that the monthly installment is calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We can therefore verify that following your purchase on 08 December 2015 your installment increased and this was indicated in your statement issued on 12 December.
We trust that we were able to clarify your concerns in this regard, however should you have any further queries, please contact via email on ***.
Kind regards,
Lynn