VM
Veronciccah M
1 reviews | Active since Oct 2010
30 Dec 2015, 11:59
Poor Customer Service
I am responding to my complain dated 19 December 2015, on the above-menioned date the security refused to call the Branch Manager as requested and they were not closed yet but they were preparing to close, how does the Branch Manger knew about that because she was not called, i requested the security if i can leave my details so that they reserve the item for the following day but i was not given a chance<br> Do we call this customer service?
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Truworths's replyOfficial
31 Dec 2015, 11:33Hello Veroniccah,
Customer service excellence is of fundamental importance. Thus, following your post on 23 December 2015, this matter was brought to the attention of the relevant Store Manager to address.
Whilst we acknowledge that all security guards are employed by an independent contractor, they are mandated to uphold our international service standards and this matter has therefore been brought to their attention.
We believe that the Store Manager has contacted you to apologize for the behavior of the security guard on the day of your visit. We were further informed that the garment is currently still set aside for you in store and you have agreed to visit the store today.
Please contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Lynn
Customer service excellence is of fundamental importance. Thus, following your post on 23 December 2015, this matter was brought to the attention of the relevant Store Manager to address.
Whilst we acknowledge that all security guards are employed by an independent contractor, they are mandated to uphold our international service standards and this matter has therefore been brought to their attention.
We believe that the Store Manager has contacted you to apologize for the behavior of the security guard on the day of your visit. We were further informed that the garment is currently still set aside for you in store and you have agreed to visit the store today.
Please contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Lynn
Truworths's reply31 Dec 2015, 11:33
Official
Hello Veroniccah,
Customer service excellence is of fundamental importance. Thus, following your post on 23 December 2015, this matter was brought to the attention of the relevant Store Manager to address.
Whilst we acknowledge that all security guards are employed by an independent contractor, they are mandated to uphold our international service standards and this matter has therefore been brought to their attention.
We believe that the Store Manager has contacted you to apologize for the behavior of the security guard on the day of your visit. We were further informed that the garment is currently still set aside for you in store and you have agreed to visit the store today.
Please contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Lynn
Customer service excellence is of fundamental importance. Thus, following your post on 23 December 2015, this matter was brought to the attention of the relevant Store Manager to address.
Whilst we acknowledge that all security guards are employed by an independent contractor, they are mandated to uphold our international service standards and this matter has therefore been brought to their attention.
We believe that the Store Manager has contacted you to apologize for the behavior of the security guard on the day of your visit. We were further informed that the garment is currently still set aside for you in store and you have agreed to visit the store today.
Please contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Lynn