1 reviews | Active since Oct 2010
Poor Customer Service
Good day,<br> On the Friday the 18 December 2015, i bought a dress at Truworths and it was small size and requested the lady who was helping at Truworths Menlyn to check the availability of the right size, she confirmed that there is one in Brooklyn and promised to call me back for the arrangements, she failed to call and i went to Truworths the Groove where they phoned Brooklyn branch and spoke to Lebo and i told her that i will collect the dress on Saturday the 26/12/2015, i went to Brooklyn branch on my arrival it was 16H55 and they were preparing to close the doors and the security did not allow me to get in, I even explained to the security that I just came to collect, as a card holder i just feel i was not treated fairly<br> All i know about Truworths they don't take the customers serious all the care is the payment of their accounts<br>
Thank you for your post.
The service mentioned in your post is not in line with the high service standards we strive to offer our customers.
We escalated this matter to the manager of the store to investigate as customers are allowed to enter the store up until closing time. According to the store manager and the security guard on duty at the time, you arrived after 5 pm; at which time the store was officially closed. Thus you were informed that the store was unable to assist you.
We trust that we have adequately responded to the concerns raised in your post. Please feel free to contact us on *** should you have any further comments or suggestions.
Yours sincerely,
Lynn
Thank you for your post.
The service mentioned in your post is not in line with the high service standards we strive to offer our customers.
We escalated this matter to the manager of the store to investigate as customers are allowed to enter the store up until closing time. According to the store manager and the security guard on duty at the time, you arrived after 5 pm; at which time the store was officially closed. Thus you were informed that the store was unable to assist you.
We trust that we have adequately responded to the concerns raised in your post. Please feel free to contact us on *** should you have any further comments or suggestions.
Yours sincerely,
Lynn