MM
Manale M
1 reviews | Active since Aug 2022
24 Aug 2022, 20:53
Poor customer service
I am a loyal and regular customer at Truworths ALEX MALL, I purchase every now and then and the staff knows me, including the store manager. So around March, 2022 I purchased a Naartjie tracksuit pair for my son and suddenly on the day he wore it, I noticed some holes all over the track pants and color fading. I took them back in store and told them my query as well as showed them the pants, unfortunately I lost my proof of purchase and I had paid it cash. But because I'm a regular customer and they know me I still queried and it was very unfortunate that the very same Store manager who knows me very well told me straight that there was nothing she could do to help me with my query, so I escalated the matter to senior management and they told me they can't find the receipt on their side too. I must say that I am very disappointed with their service and responds towards my query because they know me as their regular. I will never purchase anything from Truworths ALEX Mall (even though the mall was convenient for me as I also work in the same mall) or any other Truworths store, I'm even thinking of closing my account because I'm not happy with their service at all.
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Replies (5)0
Replies (5)MM
Manale M's updateReviewer Update
25 Aug 2022, 13:59Every company has a policy we both know that, I have read and understood it very clearly.But you, I don't think you see and acknowledge that your product is faulty. Your policy needs to be reviewed as far as I'm concerned, as it does not cover your factory faulty. How on earth was I suppose to know that your accessories will fade color and have holes while my son was wearing it? Do you know how humilated and embarrassed I felt when all that happened on the public space? Then you come and tell me about your policy. I buy, fit and lose receipt, why keep it as if I will be arrested for child support? I also don't keep my receipts because I have put my trust in you that you will never disappoint me and my family with bad quality of clothing. So don't come and tell me about your policy that is a day light *******,still on that is it a sentence for me to buy my son' s accessories for the coming season earlier because I will fit him and when it is a perfect fit for him, I lose my proof of purchase and I dress him when that season comes and they fade color and have holes as I have that problem at this present moment you guys you will come with this such response? That is not a customer service and that is now how you treat your customers... No ways
Unsatisfied
Manale Maraba
Unsatisfied
Manale Maraba
MM
Manale M's update25 Aug 2022, 13:59
Reviewer Update
Every company has a policy we both know that, I have read and understood it very clearly.But you, I don't think you see and acknowledge that your product is faulty. Your policy needs to be reviewed as far as I'm concerned, as it does not cover your factory faulty. How on earth was I suppose to know that your accessories will fade color and have holes while my son was wearing it? Do you know how humilated and embarrassed I felt when all that happened on the public space? Then you come and tell me about your policy. I buy, fit and lose receipt, why keep it as if I will be arrested for child support? I also don't keep my receipts because I have put my trust in you that you will never disappoint me and my family with bad quality of clothing. So don't come and tell me about your policy that is a day light *******,still on that is it a sentence for me to buy my son' s accessories for the coming season earlier because I will fit him and when it is a perfect fit for him, I lose my proof of purchase and I dress him when that season comes and they fade color and have holes as I have that problem at this present moment you guys you will come with this such response? That is not a customer service and that is now how you treat your customers... No ways
Unsatisfied
Manale Maraba
Unsatisfied
Manale Maraba
MM
Manale M's updateReviewer Update
26 Aug 2022, 09:31Big up to Truworths Team, for the great customer service you have offered me with. Especially Ivonne at Truworths Alex Mall who never showed any interest of helping me and her Regional Natascha. I must say first impression last. You have proven that rather lose your customer than you gain one.
I feel like I have been ****med.,hope your customers see what you are made of, robbing a customer with poor quality of clothing. You showed me that my presence in your store is worthless, unappreciated and my money is of no value to you guys. Lesson Learned I may say!. I now deserve to keep a reject for I have lost my proof of purchase, I must say hope you celebrate that great customer is been delivered to the customer. What a pet on your shoulders, well done team.....
I applause myself for I stood my ground and fight for my rights. Hope it doesn't happen to other customers in a near future and hope your customers see the real you and who are they putting their money with. What a bad experience!. Wow!
Let Bygones be Bygones!!!!!!
Cheers To Truworths Team
I feel like I have been ****med.,hope your customers see what you are made of, robbing a customer with poor quality of clothing. You showed me that my presence in your store is worthless, unappreciated and my money is of no value to you guys. Lesson Learned I may say!. I now deserve to keep a reject for I have lost my proof of purchase, I must say hope you celebrate that great customer is been delivered to the customer. What a pet on your shoulders, well done team.....
I applause myself for I stood my ground and fight for my rights. Hope it doesn't happen to other customers in a near future and hope your customers see the real you and who are they putting their money with. What a bad experience!. Wow!
Let Bygones be Bygones!!!!!!
Cheers To Truworths Team
MM
Manale M's update26 Aug 2022, 09:31
Reviewer Update
Big up to Truworths Team, for the great customer service you have offered me with. Especially Ivonne at Truworths Alex Mall who never showed any interest of helping me and her Regional Natascha. I must say first impression last. You have proven that rather lose your customer than you gain one.
I feel like I have been ****med.,hope your customers see what you are made of, robbing a customer with poor quality of clothing. You showed me that my presence in your store is worthless, unappreciated and my money is of no value to you guys. Lesson Learned I may say!. I now deserve to keep a reject for I have lost my proof of purchase, I must say hope you celebrate that great customer is been delivered to the customer. What a pet on your shoulders, well done team.....
I applause myself for I stood my ground and fight for my rights. Hope it doesn't happen to other customers in a near future and hope your customers see the real you and who are they putting their money with. What a bad experience!. Wow!
Let Bygones be Bygones!!!!!!
Cheers To Truworths Team
I feel like I have been ****med.,hope your customers see what you are made of, robbing a customer with poor quality of clothing. You showed me that my presence in your store is worthless, unappreciated and my money is of no value to you guys. Lesson Learned I may say!. I now deserve to keep a reject for I have lost my proof of purchase, I must say hope you celebrate that great customer is been delivered to the customer. What a pet on your shoulders, well done team.....
I applause myself for I stood my ground and fight for my rights. Hope it doesn't happen to other customers in a near future and hope your customers see the real you and who are they putting their money with. What a bad experience!. Wow!
Let Bygones be Bygones!!!!!!
Cheers To Truworths Team
MM
Manale M's updateReviewer Update
02 Sept 2022, 14:40You did not try hard enough, as my matter is still unresolved.
🙄Manale.
🙄Manale.
MM
Manale M's update02 Sept 2022, 14:40
Reviewer Update
You did not try hard enough, as my matter is still unresolved.
🙄Manale.
🙄Manale.
MM
Manale M's updateReviewer Update
05 Sept 2022, 21:03Truworths Team.
No time phrased. I'm always available to answer my phone, unless I'm at the private space.
MP Maraba.
No time phrased. I'm always available to answer my phone, unless I'm at the private space.
MP Maraba.
MM
Manale M's update05 Sept 2022, 21:03
Reviewer Update
Truworths Team.
No time phrased. I'm always available to answer my phone, unless I'm at the private space.
MP Maraba.
No time phrased. I'm always available to answer my phone, unless I'm at the private space.
MP Maraba.
MM
Manale M's updateReviewer Update
14 Sept 2022, 15:19Truworths Team.
Even now you are still can't get hold of me🤔what a disappointment and the clock is ticking 🕒What a customer service.
Ms Maraba.
Even now you are still can't get hold of me🤔what a disappointment and the clock is ticking 🕒What a customer service.
Ms Maraba.
MM
Manale M's update14 Sept 2022, 15:19
Reviewer Update
Truworths Team.
Even now you are still can't get hold of me🤔what a disappointment and the clock is ticking 🕒What a customer service.
Ms Maraba.
Even now you are still can't get hold of me🤔what a disappointment and the clock is ticking 🕒What a customer service.
Ms Maraba.