Poor Customer Service

With such disgust and disappointment with the Truworths customer service. I had been to the Office London store at Gateway and was unable to return my item because 30 days was over and was asked to provide my number so that the manager could give me a call the next day. I did not hear a word from the store since then. I had then emailed the customer service line, in which they took over 2 days to reply and copies exactly what is on your site. No customer service what so ever, I am a regular shopper at Truworths and unfortunately now will have to close my account with such disappointment. I had recently returned an item with the Foschini group and it was over 30 days with no hassle from them even though they mention on their slip 30 days for returns. In terms of the CPA, customer loyalty means nothing to your store.