1 reviews | Active since Jan 2018
Poor customer service
I bought a Jacket at Truworths sunnypark mall on the 26th of June 2019 and had to take it back to the store on the 28th of june 2019 because it was making my clothing dirty(the fibres from the jacket were tranfering to my shirt and trousers) i showed the store manager how dirty my shirt and trouser was because of that jacket, the manager could not allow me to take another jacket(i requested a diffrent make), she said she had to send the jacket to quality department i would have to wait for two weeks. i have been doing follow up ever since 2 weeks elapsed. i call the store and ask and they always say they have not heard from the quality department this says to me that they are not doing any follow up, the date today is the 26th of July still nothing. and the is a cold front in Pretoria. Query no ***.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Store Manager at the relevant store has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team