Poor Customer Service

On Friday i went to your Campus Square branch for a new account which has been approved. When i got there i was told that they cannot help me as my ID is damaged. I must go and apply for a new ID and come back when i have it. We all know this could take weeks. Yes my ID is damaged, however it is not damaged to the point where a person can say that its not me on the ID and the bar code works perfectly fine as this ID was used to vote in elections as well as opening another account with an institution. The argument was that she needs to scan the bar code, and the more i explained to her the bar code works perfectly fine, the more she insisted that i must go and apply for a new ID and come back once i have the new ID. Really is this how customer are suppose to be treated. This is a very bad start to a potential long term relationship truworths.