1 reviews | Active since Jan 2011
Poor customer service
On the 25 I went to pay my account there were only two tills open and only one person was serving customers while the other one was sorting returned merchandise behind the counter. There is always a que at this store you can never go in and out. Again on the 31st I was there making a purchase long que only 3 tills open. This is the norm at this store every time. They have a sale its month end but they are never ready .Even when there is no sale when you go there during month end its hell
Thank you for informing us of your recent experiences and affording us the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence.
Upon receipt of your post, we referred your concerns raised to the Admin Manager at the store in question to investigate and attend to.
We were advised that only a certain amount of till points is currently operational in the store throughout the day, due to a shortage in staff. They also confirmed contacting you and informing you of this. We however wish to apologise to you for any inconvenience you may have experienced on the days mentioned.
We trust that we have acceptably addressed this matter for you. Should you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team
Thank you for informing us of your recent experiences and affording us the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence.
Upon receipt of your post, we referred your concerns raised to the Admin Manager at the store in question to investigate and attend to.
We were advised that only a certain amount of till points is currently operational in the store throughout the day, due to a shortage in staff. They also confirmed contacting you and informing you of this. We however wish to apologise to you for any inconvenience you may have experienced on the days mentioned.
We trust that we have acceptably addressed this matter for you. Should you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team