SM
Sechaba M

1 reviews | Active since Feb 2013

22 May 2017, 13:18

Poor customer service

<p>I opened my Truworths account in Nov 2016. Everthing went smooth and I was supposed to receive my Truworths card by post. In Jan I sent an email enquiring about my card and I was told to be patient as it was delayed due to the december holidays. I waited till the end of March, then I sent another email and asked when would I recieve the card, I was now asked to confirm my address and a card would be posted and I should expect after 4-6 weeks. Its the 8th week and when I sent an email to ask what was happening with my card, I was now told to the card was posted on the 28th of March and now they had blocked that card and I was now again suppossed to confirm my address before they sent me another card. Here is the thing if Truworths does not want my business then I will close the account and they can keed their cards. I will not confirm any other thing with Truworths, they must send one of their employees to my house to deliver the card and they can verify the address while they are there!!!!</p>

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Replies (1)
Truworths
Truworths's reply26 May 2017, 14:41
Official

Thank you for your post and affording us the opportunity to respond.

Upon investigation we established that an account card was issued to you on 28 March 2017. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.

Following our telephonic conversation, arrangements were made to have your account charge card sent to your preferred address via courier service.

We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.

Kind regards,

Truworths Online Team