1 reviews | Active since Dec 2016
poor customer service
<p>I purchased shoes at a retail store were I got attitude an the shoes was not exchanged ... so I two had no use of the shoes as the size was too small an I left the shoes to the manager...</p>
Thank you for your post.
In line with our returns policy, we will gladly return or exchange incompatible merchandise, returned within 30 days from the date of purchase, provided that valid proof of purchase is presented and the garment has not been worn or used.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
Following our telephonic conversation, we confirm that your concerns were escalated to the Area Manager of the store, who assessed the shoes and concurred the decision of the Store Manager. Therefore your request for an exchange has regretfully been declined.
We understand that you may not be happy with the decision, however hope that you will be able to understand our stance in this matter.
Sincerely yours,
Truworths Online Team
Thank you for your post.
In line with our returns policy, we will gladly return or exchange incompatible merchandise, returned within 30 days from the date of purchase, provided that valid proof of purchase is presented and the garment has not been worn or used.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
Following our telephonic conversation, we confirm that your concerns were escalated to the Area Manager of the store, who assessed the shoes and concurred the decision of the Store Manager. Therefore your request for an exchange has regretfully been declined.
We understand that you may not be happy with the decision, however hope that you will be able to understand our stance in this matter.
Sincerely yours,
Truworths Online Team