VJ
Vineto J
1 reviews | Active since May 2023
13 Jul 2023, 17:25
Poor customer service
Terrible customer service. I was in store as I was called to go collect my card but the staff on floor is such a waste of time. I’m no longer Interested in that card and I would never advise anyone to go shop there
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
25 Jul 2023, 13:24Dear Vineto,
Thank you for bringing this matter to our attention. We so sorry that you've had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Thank you for bringing this matter to our attention. We so sorry that you've had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's reply25 Jul 2023, 13:24
Official
Dear Vineto,
Thank you for bringing this matter to our attention. We so sorry that you've had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Thank you for bringing this matter to our attention. We so sorry that you've had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's replyOfficial
26 Jul 2023, 16:29Hi Vineto,
We can confirm that a senior manager was in contact with you to convey an apology and the matter was addressed with the store staff.
Thank you for bringing this matter to our attention and we trust that your next shopping experience will be a memorable one.
Regards
Tania Truworths Customer Service
We can confirm that a senior manager was in contact with you to convey an apology and the matter was addressed with the store staff.
Thank you for bringing this matter to our attention and we trust that your next shopping experience will be a memorable one.
Regards
Tania Truworths Customer Service
Truworths's reply26 Jul 2023, 16:29
Official
Hi Vineto,
We can confirm that a senior manager was in contact with you to convey an apology and the matter was addressed with the store staff.
Thank you for bringing this matter to our attention and we trust that your next shopping experience will be a memorable one.
Regards
Tania Truworths Customer Service
We can confirm that a senior manager was in contact with you to convey an apology and the matter was addressed with the store staff.
Thank you for bringing this matter to our attention and we trust that your next shopping experience will be a memorable one.
Regards
Tania Truworths Customer Service