Poor customer service

Item: Truworths
Rating: 1
Author: Lee-Ann Elliott

I constantly receive phone calls from head office about an outstanding amount. Even when I paid the account I still receive these calls. The one lady phoned me now at work and when I explained to her that it's paid up and that she mustn't phone me at work and that I am going to put in a complaint about this and that I want her name she hung up the phone. Very poor customer service.

Helpful (0)

Replies (2)

Truworths's replyOfficial

24 Oct 2019, 08:55

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply24 Oct 2019, 08:55

Official

Truworths's replyOfficial

25 Oct 2019, 11:32

Thank you for your post.

We acknowledge your frustration regarding communications about the status of your Truworths account, and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.

We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. We tried contacting you but have been unsuccessful in our attempt.

We hope that we have adequately attended to your query, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.

Kind regards,

Truworths Online Team

Truworths's reply25 Oct 2019, 11:32

Official

Thank you for your post.

We hope that we have adequately attended to your query, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.

Kind regards,

Truworths Online Team