MV
Mbongeni V
1 reviews | Active since Sept 2015
08 Sept 2015, 11:44
Poor communication skills of the collectors
I do not appreciate the way your debt collectors talk to me when they call me i have been a truworths customer for quite a long time and of the standard of trouworths i know your collection people a weak and a bunch of armatures with poor English i am not even sure if the company you outsourced they are legit i pay trouworths a lot of money for this pathetic and poor service, you should hire your own people that wont put your name into disrepute, i paid your company more that 30 thousands and now i am followed for R500 like i killed someone , beware you will lose customers.
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Truworths's replyOfficial
17 Sept 2015, 09:22Hello mbongenivukela,
The service described in your post is no more acceptable to us than it is to you. We therefore deemed it necessary to escalate this matter to the relevant management team.
We believe that our Collections Supervisor has been in contact with you to apologize for the conduct of the consultants during the collections calls made to you. Further to this, he will conduct a thorough investigation into this matter and will take the appropriate action upon conclusion thereof.
We wish to advise that the collections communication is by no means sent to cause you any frustration or upset. It is sent to remind our customers of the status of their accounts and gives them the opportunity to make a payment arrangement should they not be able to meet their payment commitments.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
The service described in your post is no more acceptable to us than it is to you. We therefore deemed it necessary to escalate this matter to the relevant management team.
We believe that our Collections Supervisor has been in contact with you to apologize for the conduct of the consultants during the collections calls made to you. Further to this, he will conduct a thorough investigation into this matter and will take the appropriate action upon conclusion thereof.
We wish to advise that the collections communication is by no means sent to cause you any frustration or upset. It is sent to remind our customers of the status of their accounts and gives them the opportunity to make a payment arrangement should they not be able to meet their payment commitments.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Truworths's reply17 Sept 2015, 09:22
Official
Hello mbongenivukela,
The service described in your post is no more acceptable to us than it is to you. We therefore deemed it necessary to escalate this matter to the relevant management team.
We believe that our Collections Supervisor has been in contact with you to apologize for the conduct of the consultants during the collections calls made to you. Further to this, he will conduct a thorough investigation into this matter and will take the appropriate action upon conclusion thereof.
We wish to advise that the collections communication is by no means sent to cause you any frustration or upset. It is sent to remind our customers of the status of their accounts and gives them the opportunity to make a payment arrangement should they not be able to meet their payment commitments.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
The service described in your post is no more acceptable to us than it is to you. We therefore deemed it necessary to escalate this matter to the relevant management team.
We believe that our Collections Supervisor has been in contact with you to apologize for the conduct of the consultants during the collections calls made to you. Further to this, he will conduct a thorough investigation into this matter and will take the appropriate action upon conclusion thereof.
We wish to advise that the collections communication is by no means sent to cause you any frustration or upset. It is sent to remind our customers of the status of their accounts and gives them the opportunity to make a payment arrangement should they not be able to meet their payment commitments.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn