Poor Client Service
I have an account at Truworths which is overdue due to changes at work, I no longer earned commission and was unable to keep up with repayments .I made an arrangement with Truworths, which I am also now struggling to keep up with becoz I am currently unemployed and will only start my new job at the end of Oct 15.My complaint is that Truworths have resorted to questionable methods to collect the money from me by threatening to disconnect the cellphone I bought from them if I don't settle the full amount instantly( is This even legal) and also that I pay an additional R30 connection fee. The phone I bought was prepaid (not a contract) Truworths has no right to disconnect it. Furthermore, I want to mention that the quality of their shoes are not up to Standard .As, earlier this year I bought ankle boots from them (R699), and a month later I had to return it becoz the stitching came lose and hole appeared on the shoe .Because I loved the design so much I bought the same style boots again and months later the same thing occurred, so I will have to buy boots again next year.
Thank you for your post.
Upon reviewing your account, we established that your account fell into arrears when the installment due for July 2015 was not received. As a result, various forms of communications were automatically generated to you as a reminder to bring your account up to date and to ensure your credit record remains in good standing.
We acknowledge your frustration; however, at the time of purchasing the cellphone, you automatically agreed to settle the cellphone payment plan in monthly installments over a six month period. Thus, Truworths may, whilst there is still any amount owing in respect of any cellphone purchased on your Truworths account, instruct the service provider to disconnect the cellphone should the payment due on your account not be made by the due date. This is clearly stipulated in our Terms and Conditions.
We regret that these forms of communication were not received in the manner in which it is intended and look forward to your account being up to date with payment.
We regret that we were unable to contact you regarding the pair of boots purchased; we have communicated with you via email instead.
Best regards,
Chevola
Thank you for your post.
Upon reviewing your account, we established that your account fell into arrears when the installment due for July 2015 was not received. As a result, various forms of communications were automatically generated to you as a reminder to bring your account up to date and to ensure your credit record remains in good standing.
We acknowledge your frustration; however, at the time of purchasing the cellphone, you automatically agreed to settle the cellphone payment plan in monthly installments over a six month period. Thus, Truworths may, whilst there is still any amount owing in respect of any cellphone purchased on your Truworths account, instruct the service provider to disconnect the cellphone should the payment due on your account not be made by the due date. This is clearly stipulated in our Terms and Conditions.
We regret that these forms of communication were not received in the manner in which it is intended and look forward to your account being up to date with payment.
We regret that we were unable to contact you regarding the pair of boots purchased; we have communicated with you via email instead.
Best regards,
Chevola