1 reviews | Active since Mar 2015
POOR ASSISTANCE VERY PAFETIC
I found out today that an a account with truworths has been opened in my name with my details. I did not open this ***. I also received a SMS today for the first time to notify me that I have to pay and also that they have been send me previous notifications which is a lie, also no accounts via the post???<br> I went to our very helpful police today and managed to obtain an affidavit at least they were so helpful to give me a paper to fill in and to sign it and to stamp it.<br> I faxed it to the number that has been provided to me and then I also called to inform the call centre. Then the lady told me that I also have to send a copy of my I D with 10 signuters on it, Yet again why couldn't all the nessasery procedures been provided to me the first time. the answer is because the people at the collection centre is not capable and does not have the skills to do what they are getting paid for. the most difficult thing for me in South Africa today is to speak as a educated person to people who are totally un educated and stupid<br> I hold TRUWORTHS fully responsible for this matter of ***** because proper procedures has not been followed to verify the possibility of fra
At Truworths, we view activities of ***** in a very serious light. We go to great lengths to minimize ***** and irregular credit activities as far as we possibly can. It does happen that from time to time incidents do occur and as soon as we are alerted we take urgent action.
Our records indicate that a ***** investigation is currently in progress and that the required documentation was received from you on 09 March 2016.
We acknowledge your frustration and apologize for the inconvenience caused. We however trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
At Truworths, we view activities of ***** in a very serious light. We go to great lengths to minimize ***** and irregular credit activities as far as we possibly can. It does happen that from time to time incidents do occur and as soon as we are alerted we take urgent action.
Our records indicate that a ***** investigation is currently in progress and that the required documentation was received from you on 09 March 2016.
We acknowledge your frustration and apologize for the inconvenience caused. We however trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn