Poor

I experienced a frustrating situation when I tried to exchange a gift at [Store Name]. I had the receipt, but the sales assistant refused to process the exchange and suggested I ask the gift giver for their credit card information instead. Even the security guard was present during this conversation. Feeling confused and unable to identify the gift giver, I left the store.

Fortunately, when I went to Kempton Square, they simply asked for my receipt and allowed me to exchange the item for the correct size. I was pleased with their service and the outcome. However, I'm still puzzled as to why I was initially treated with suspicion and made to feel like a ***** when I was only trying to exchange an item for the correct size, especially since I had proof of payment and was not seeking a refund, just an exchange.