1 reviews | Active since Jun 2017
Poo Quality Travel bay
<p>I received the Truworths travel bay as a gift, after using it twice, the material next to the zipper has worn out, the store advsied that i must have a receipt for exchange how can this be done with no receipt.</p>
Thank you for your post and affording us the opportunity to respond.
We acknowledge the frustration that customers experience when attempting to return a gift without a gift receipt, or any other proof of purchase. The gift receipt can be requested at the time of purchase and facilitates an effortless return in line with our Returns Policy, as the price of the item is masked.
We have escalated the matter to the Area Manager who will be in touch regarding the enquiry.
We value your feedback and encourage you to contact us on *** or via email on *** and we will gladly assist.
Best regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge the frustration that customers experience when attempting to return a gift without a gift receipt, or any other proof of purchase. The gift receipt can be requested at the time of purchase and facilitates an effortless return in line with our Returns Policy, as the price of the item is masked.
We have escalated the matter to the Area Manager who will be in touch regarding the enquiry.
We value your feedback and encourage you to contact us on *** or via email on *** and we will gladly assist.
Best regards,
Truworths Online Team