1 reviews | Active since Oct 2015
Policy cancelled but Truworths still billing me
I took out trulife policy underwritten by Hollard in September 2015 then decided to cancel within September.<br> <br> I was told that I would still be billed for September but that the policy would be cancelled. Since then I have enquired with Hollard and am told that policy is reflected as cancelled. <br> <br> The issue now is with Truworths... they still bill me for the policy on my truworths account and state that the policy is not cancelled...What must I do cos Im not going to pay for something I no longer require and also for truworths incompetence.<br> <br> Do your departments not talk to each other<br> <br> Im frustrated now and demand this matter be corrected and reimbur*****t be instituted for my time and constant telephone calls and statement billing. My account is paid off but I keep getting this nagging recurring amount now...Sort this mess out Truworths...
Thank you for your post.
We have reviewed your account and established that the policy mentioned in your post, is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
We have therefore contacted Trulife to investigate this matter and provide you with feedback soonest.
In the interim you are welcome to contact Trulife directly on *** and they will gladly assist you.
Yours sincerely,
Lynn
Thank you for your post.
We have reviewed your account and established that the policy mentioned in your post, is underwritten by Hollard Life Assurance Company Limited which is administered by Trulife.
We have therefore contacted Trulife to investigate this matter and provide you with feedback soonest.
In the interim you are welcome to contact Trulife directly on *** and they will gladly assist you.
Yours sincerely,
Lynn
