1 reviews | Active since Dec 2009
"Policies"
I bought three jerseys online for my husband. They arrived, and are TINY. I ordered a Large men's size, and they don't even fit me. My husband has driven to three different Truworths to exchange them, and only the third had stock of only ONE of the jerseys. He was unable to exhange them OR return them, due to their stupid policy of demanding the credit card that I ordered with.
It is a ridiculous, stupid policy, and I will never again order from Truworths because of it. You are unable to buy anything for anybody as a gift, because of this. Obviously my husband does not have MY credit card, and I'm quite sure I'm not the only person to not want to give my credit card to somebody else.
Also, the attitudes of the staff was pathetic. You've lost two customers because of this nonsense.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We wish to confirm that we have attempted to contact you and we have been unsuccessful.
Kindly confirm when its a convenient time for us to contact you?
Regards
Tania Truworths Customer Service
We wish to confirm that we have attempted to contact you and we have been unsuccessful.
Kindly confirm when its a convenient time for us to contact you?
Regards
Tania Truworths Customer Service
I attempted to call you and I was unsuccessful.
However I have informed the Tygervalley store manager and she will assist your husband with exchange and he needs have your credit card and pick up slip with him in store. The store will credit your credit card and re-purchase for the correct size.
We trust that you happy with my explanation.
Regards
Tania Truworths Customer Service
I attempted to call you and I was unsuccessful.
However I have informed the Tygervalley store manager and she will assist your husband with exchange and he needs have your credit card and pick up slip with him in store. The store will credit your credit card and re-purchase for the correct size.
We trust that you happy with my explanation.
Regards
Tania Truworths Customer Service