Please update my paid up account
My Truworths account was paid up about 4 months ago. Today on all credit bureau my account reflect in arrears. Please kindly help with this issue. As soon as possible. When are you planning to update the credit bureaus with the accurate information? This is causing me issues at work as they checj credit scores and ratings. PLEASE FIX IT!!!
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Truworths's replyOfficial
16 Oct 2019, 09:33We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply16 Oct 2019, 09:33
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
17 Oct 2019, 08:14Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We were advised that a paid-up letter has been sent to you via email on 15 October 2019, following the communication you had with one of our consultants we can confirm that this matter has been resolved.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We were advised that a paid-up letter has been sent to you via email on 15 October 2019, following the communication you had with one of our consultants we can confirm that this matter has been resolved.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team
Truworths's reply17 Oct 2019, 08:14
Official
Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We were advised that a paid-up letter has been sent to you via email on 15 October 2019, following the communication you had with one of our consultants we can confirm that this matter has been resolved.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We were advised that a paid-up letter has been sent to you via email on 15 October 2019, following the communication you had with one of our consultants we can confirm that this matter has been resolved.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team