TM
Trevor M
1 reviews | Active since Mar 2009
02 Feb 2016, 09:35
Please stop with the robo-calls!
I receive \robocalls\" from *** a lot stating that I can apply for a credit increase: these call occur at least twice a month (once at 9:08 this morning) and I know that does not sound like a lot but I am getting tired of them.<br> <br> Please only call me if there is an issue with my account - which hopefully will be paid off soon so that I can close it permanently - or if no payment is received, which is unlikely as I pay the full installment monthly."
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Truworths's replyOfficial
05 Feb 2016, 11:50Hello thomast,
Going the extra mile in providing our customers with international standards of service is something we strive to maintain. We therefore continuously look at innovative ways of making every customer experience with our company as effortless as possible.
The automated calls mentioned in your post are one of these ways. One of the options is that it allows our customers the opportunity to connect the call immediately with one of our consultants, regarding their credit increase offer. The other option is for the customer to indicate if he/she wants an agent to contact them at a later time when it is convenient for the customer to take the call.
We understand that you are not happy with this and sincerely apologize as it was not our intention to cause you any frustration.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Going the extra mile in providing our customers with international standards of service is something we strive to maintain. We therefore continuously look at innovative ways of making every customer experience with our company as effortless as possible.
The automated calls mentioned in your post are one of these ways. One of the options is that it allows our customers the opportunity to connect the call immediately with one of our consultants, regarding their credit increase offer. The other option is for the customer to indicate if he/she wants an agent to contact them at a later time when it is convenient for the customer to take the call.
We understand that you are not happy with this and sincerely apologize as it was not our intention to cause you any frustration.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply05 Feb 2016, 11:50
Official
Hello thomast,
Going the extra mile in providing our customers with international standards of service is something we strive to maintain. We therefore continuously look at innovative ways of making every customer experience with our company as effortless as possible.
The automated calls mentioned in your post are one of these ways. One of the options is that it allows our customers the opportunity to connect the call immediately with one of our consultants, regarding their credit increase offer. The other option is for the customer to indicate if he/she wants an agent to contact them at a later time when it is convenient for the customer to take the call.
We understand that you are not happy with this and sincerely apologize as it was not our intention to cause you any frustration.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Going the extra mile in providing our customers with international standards of service is something we strive to maintain. We therefore continuously look at innovative ways of making every customer experience with our company as effortless as possible.
The automated calls mentioned in your post are one of these ways. One of the options is that it allows our customers the opportunity to connect the call immediately with one of our consultants, regarding their credit increase offer. The other option is for the customer to indicate if he/she wants an agent to contact them at a later time when it is convenient for the customer to take the call.
We understand that you are not happy with this and sincerely apologize as it was not our intention to cause you any frustration.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn