1 reviews | Active since Apr 2013
PLEASE can i stop paying MBD and pay Truworths
Good morning, <br> I am hellopetering you as i have no idea who to contact and where to start. In 2011 I had a nervous breakdown and tried to commit suicide - I have finally got my life on track after a few years of struggle and the loss of my mum. I am aware that my account has been handed over to MBD Attorneys, I am begging you to please take it back in order for me to pay Truworths directly. I cannot and will not deal with MBD Attorneys any longer as they are harrassing me on a daily basis even though i have made payment beginning of the month, I sent them emails to tell them i was unemployed for one month but i resumed payment in August, and will continue to make payments the 1st of every month but I will no longer pay them as they do not acknowledge emails, or proof of payments or hello peter complaints. I will not set up a debit order with them as I feel they will take more money than i can afford right now. I will gladly start paying Truworths directly. I look forward to your response
Thank you for your post.
We were truly concerned to read about your experience and acknowledge your frustration in this regard.
Upon reviewing your account we established that your account was sold to Munnik Basson Da Gama (MBD). As such we are regretfully unable to accede to your request as we no longer have access to your account.
The service described in your post is truly unacceptable as we mandate all collections agencies to uphold our high service standards. We therefore liaised with the relevant management team at MBD regarding your concerns. We were informed that they currently only have record of an email received on 24 April 2015 to which a response was sent from them on 26 April.
Further to this, we believe that an email was sent to you on 31 August, from MBD to convey their apologies for the inconvenience caused in this regard, and the service issues will be addressed by their management team.
We trust that we were able to adequately respond to your query.
Kind regards,
Lynn
Thank you for your post.
We were truly concerned to read about your experience and acknowledge your frustration in this regard.
Upon reviewing your account we established that your account was sold to Munnik Basson Da Gama (MBD). As such we are regretfully unable to accede to your request as we no longer have access to your account.
The service described in your post is truly unacceptable as we mandate all collections agencies to uphold our high service standards. We therefore liaised with the relevant management team at MBD regarding your concerns. We were informed that they currently only have record of an email received on 24 April 2015 to which a response was sent from them on 26 April.
Further to this, we believe that an email was sent to you on 31 August, from MBD to convey their apologies for the inconvenience caused in this regard, and the service issues will be addressed by their management team.
We trust that we were able to adequately respond to your query.
Kind regards,
Lynn