1 reviews | Active since Feb 2019
****ED OFF!
I placed and payed for an online order LAST WEDNESDAY, to ensure that it arrived before I go out of town today. I have been given multiple bull**** stories about the container having left the depot every day this week, to which I have still not received my order! I emailed your online customer service, to which their response was, "your parcel has been dispatched and is with our courier". THIS WAS ON MONDAY ALREADY, but according to the useless customer service agent I just spoke to, my order along with the container, was only dispatched yesterday at 4am. Not to mention the attitude he gave me! I called this morning, only to find out that the container is only separating its orders today and that my order would possibly be delivered tomorrow, but it cant be confirmed. I was also told, "You may contact our courier on ********** opt 2 and they will be able to advised when delivery will occur." - THEY TOLD ME THAT THEY CAN NOT CONFIRM WHEN DELIVERY WILL TAKE PLACE. So please! Tell me what purpose do these people serve because this is honestly pathetic! Pathetic online customer service! Pathetic call center! Pathetic delivery turn-around time!
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your experience with your recent Online Shopping. We acknowledge your frustration regarding the way in which your order was handled, and immediately escalated this matter to the relevant department to investigate and address. Further to this, we can confirm that your parcel has been delivered, and can verify that one of our consultants has been in contact with you to convey our sincerest apologies. We hope that we were able to acceptably address this matter for you. Should you require assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Warm regards,
Truworths Online Team
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your experience with your recent Online Shopping. We acknowledge your frustration regarding the way in which your order was handled, and immediately escalated this matter to the relevant department to investigate and address. Further to this, we can confirm that your parcel has been delivered, and can verify that one of our consultants has been in contact with you to convey our sincerest apologies. We hope that we were able to acceptably address this matter for you. Should you require assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Warm regards,
Truworths Online Team