1 reviews | Active since Sept 2015
Pink stain on shirts
About 6 weeks ago I purchased a White Truworths shirt for R399 from your Musgrave branch, after the first wash it turned pink, I purchased vanish and soaked it but it didn't work,.<br> <br> 2 weeks ago I bought another white shirt like the other and after the 1st wash the same thing happened.<br> <br> im highly ****ed off that 2 white t shirts R399 each have been stain by a pink colour when I only use washing powered 2 wash the white shirt.<br> <br> I have wasted R800 on these shirts and now both are stained, I feel that ive been ********** because the fabric used is obviously cheap and not right.<br> <br> I would like for someone to call me and get this sorted out. <br> <br> being a loyal and account holder at truworths I don't think we deserve to be ********** like this.<br> <br>
We acknowledge your frustration regarding the shirts you recently purchased from our stores.
At Truworths we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensure that the merchandise in our stores meets our high standards. Having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We confirm that we have contacted you in this regard and you have agreed to return both shirts to your closest Truworths store for the Store Manager to assist in sending the garments to our Head office for a Quality Assessment.
We trust that we were able to adequately attend to your query and wish to apologise for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
We acknowledge your frustration regarding the shirts you recently purchased from our stores.
At Truworths we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensure that the merchandise in our stores meets our high standards. Having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We confirm that we have contacted you in this regard and you have agreed to return both shirts to your closest Truworths store for the Store Manager to assist in sending the garments to our Head office for a Quality Assessment.
We trust that we were able to adequately attend to your query and wish to apologise for any inconvenience caused as a result of this matter.
Kind regards,
Lynn