IP
Iris P
1 reviews | Active since Apr 2019
05 Apr 2019, 12:27
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Trying to reset my password on my Identity Account login but receive no email or cell phone password reset notificatons. This has been going on for weeks now with numerous futile calls to the call centre. In desperation I updated both my registered cell number and email address with Identity and guess what,,,STILL NO NOTIFICATION FOR FORGOTTEN PASSWORD REQUEST, however, all my statements manage to reach the email address given.
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Truworths's replyOfficial
05 Apr 2019, 13:56 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply05 Apr 2019, 13:56
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
05 Apr 2019, 16:08 Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We were informed that your account information has been amended with your new details, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We were informed that your account information has been amended with your new details, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Truworths's reply05 Apr 2019, 16:08
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We were informed that your account information has been amended with your new details, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We were informed that your account information has been amended with your new details, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team