SN
Siyabulela N
1 reviews | Active since Mar 2011
13 Jan 2016, 08:05
Phone repaires
My wife sent her Nokia Lumnia 520 to Foschini for repairs in February 2015 which was sent to MTN. MTN couldn't repair it for a reason we understood, we then asked to pay +-R340 which we deposited at ABSA sometime May 2015 then gave proof of payment to Foschini consultant (Gcobani). when we went back to collect the phone we were told there is a strike at MTN, we waited but now every time we go to Foschini to collect the phone we get the same feedback that they are waiting for MTN to delivery the phone up to now. it's 11 months now waiting and no one bother to tell us what's going on
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Truworths's replyOfficial
18 Jan 2016, 17:03Hello snyumbeka,
Thank you for your post.
We completely understand your frustration in this regard and were concerned to read of your experience.
Following our telephonic conversation, we contacted the manager of the store in question to urgently investigate this matter for you. We believe that the manager has contacted you to provide you with an update on the progress of the investigation and is further committed to remain in contact with you until this matter has successfully been resolved.
Please feel free to contact us on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post.
We completely understand your frustration in this regard and were concerned to read of your experience.
Following our telephonic conversation, we contacted the manager of the store in question to urgently investigate this matter for you. We believe that the manager has contacted you to provide you with an update on the progress of the investigation and is further committed to remain in contact with you until this matter has successfully been resolved.
Please feel free to contact us on *** should you have any further enquiries.
Kind regards,
Lynn
Truworths's reply18 Jan 2016, 17:03
Official
Hello snyumbeka,
Thank you for your post.
We completely understand your frustration in this regard and were concerned to read of your experience.
Following our telephonic conversation, we contacted the manager of the store in question to urgently investigate this matter for you. We believe that the manager has contacted you to provide you with an update on the progress of the investigation and is further committed to remain in contact with you until this matter has successfully been resolved.
Please feel free to contact us on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post.
We completely understand your frustration in this regard and were concerned to read of your experience.
Following our telephonic conversation, we contacted the manager of the store in question to urgently investigate this matter for you. We believe that the manager has contacted you to provide you with an update on the progress of the investigation and is further committed to remain in contact with you until this matter has successfully been resolved.
Please feel free to contact us on *** should you have any further enquiries.
Kind regards,
Lynn